Refund Policy – Linen & Light

At Linen & Light, we take pride in the quality of our products and your satisfaction is very important to us. Please read our refund policy carefully before making a purchase.

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No Returns Accepted

We do not accept physical returns of items. All sales are final.

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Refunds

Refunds may be issued within 30 days of delivery only if you provide clear proof of damage, defect, or wrong item received.

To request a refund, please contact us at support@golinenlight.com with:

• Your order number

• A photo or video showing the issue

• A brief description of the problem

Once your request is reviewed and approved, we will process your refund back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund approval, please contact us again at support@golinenlight.com.

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Damages and Issues

If your order arrives defective, damaged, or if you receive the wrong item, please contact us immediately with photo/video proof so we can resolve the issue promptly.

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Non-Refundable Items

• Sale items and gift cards

• Custom or personalized products

• Perishable, personal care, or hygiene-related goods

• Hazardous materials, flammable liquids, or gases

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European Union Customers

If your order is shipped to the EU, you are entitled to the 14-day cooling-off period under EU law. You may cancel your order within 14 days of receiving it for any reason. Please note, however, that we still require the item to be unworn, unused, with tags, and in its original packaging, and proof of purchase must be provided.